REQUIREMENTS OF SUCCESS FOR WINNING MANUFACTURING

At Phoenix Engineering we are committed to being Minnesota's "Top Job Shop". To remain successful, we keep a number of key concepts in mind while operating our business. To be an excellent manufacturer, there must be a significant reduction in both Lead Times and Manufacturing Costs. We achieve theses goals by eliminating any Uncertainty regarding our Production and Inventory Control; the system must be straight forward and transparent. We believe that eliminating excess Inventory aids in maintaining the Balance that is necessary in the manufacturing business. We are dedicated to Simplifying our manufacturing procedures by creating an environment  where all branches of our business are Integrated and Adaptable. Manufacturing and Marketing work together as a team, putting effort into developing Quality products that will succeed within a growing Global Marketplace. We place high priority on minimizing manufacturing process failures by Maintaining our shop to the highest standards, by staying on the cutting edge of Material Tracking and Control Systems and by sustaining the most efficient Flow of Material possible. Lastly, we believe that our Employees must be managed by people that are dedicated to creating an environment where employees are motivated and happy and where Team Players are rewarded. These are the concepts that lead to an Understanding of "Winning Manufacturing"!

Phoenix Engineering's Top 10 List of Customer Relations

10. Our customers are the most important people in our business.
9. Our customers are not dependent on us. We are dependent on them.
8. Customers are not interruptions of our work. They are the purpose of it.
7. Our customers do us a favor when they call. We are not doing them a favor by serving them.
6. Our customers are part of our business. They are not outsiders.
5. Our customers are not statistics. They are human beings with feelings and emotions like our own.
4. Our customers are not people to argue or match wits with.
3. Our customers are people who bring us their wants. It is our job to fill those wants.
2. Our customers are deserving of the most courteous and attentive treatment we can give them.
1. Customers are the lifeblood of this and every other business.


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